IIT | Quality Education for a better Mindanao

Promotion for Quality and Productivity

MSU-IIT has been a member of the Mindanao Association for Quality (MAQ), Inc. for at least five (5) years. As an Institutional member, the highest official of the Institute, Chancellor Marcelo P. Salazar is automatically the principal representative to the association with two alternate representatives namely; Dr. Arnulfo P. Supe, Vice Chancellor for Academic Affairs and the then head of Technology Application and Promotion Unit (TAPU), Mrs. Marife M. Mamauag. When Mrs. Mamauag resigned from the Institute in 2004, IIT’s representation to MAQ left a gap as there was no representative attending the regular meetings and participating in related activities; hence, Dr. Jerson N. Orejudos, Dean of the School of Graduates Studies, is designated as the second alternate representative since 2005 up to the present.

MAQ is predominantly composed of members from the private industries, and government offices in Region 10. There are also individual members, some of whom are from MSU-IIT in the persons of Prof. Delilah L. Soliva, Prof. Jingle B. Magallanes and Prof. Allan Roy L. Pamitalan. Currently, corporate and institutional members include:

1. Department of Trade and Industry-Region 10
2. Del Monte Philippines, Inc.( Plantation and Cannery)
3. Global Steel Philippines (SPV-AMC), Inc.
4. HOLCIM Philippines, Inc.
5. Iligan Cement Corporation
6. Iligan Computer Institute
7. Jollibee
8. Mabuhay Vinyl Corporation
9. Manticao, LGU
10. Mindanao Sanitarium & Hospital
11. Mindanao Energy Systems, Inc. (Minergy)
12. MSU-Iligan Institute of Technology
13. Nestl´e Philippines, Inc.
14. Philippine Sinter Corp.
15. Pilipinas Kao, Inc.
16. PILMICO-Mauri Foods, Corp.
17. Regional Tripartite Wages and Productivity Board (RTWPB) . Region 10
18. Technical Education and Skills Development Authority (TESDA) . Region 10
19. Top Braz
20. Northern Mindanao Transport Co., Inc.
21. C. Synergy Enterprise Development Consulting & Services

Incidentally, MSU-IIT is the only member coming from the academe. This rare opportunity allows MSU-IIT to mingle with the private industries and non-academic government offices, and be acquainted with the best practices in these entities. Being a quality and productivity organization, MAQ has lots to offer to MSU-IIT, particularly in the latter’s current thrust to adopt the 5S+1 practices in its system.

MSU-IIT can also gain from MAQ’s membership development and mentoring services. For discounted fees (as member), we can avail of a number of trainings and seminars offered by the organization. A number of these that may be applicable to MSU-IIT are as follows:

• ISO 9001:2000

  This seminar covers ISO 9001:2000 quality management system which provides a number of requirements, vis-a-vis family of standards, of all key processes that an organization needs to comply with, to achieve customer satisfaction. The organization includes any entity that designs, develops, manufactures, installs or services any product or provides any form of service meeting customer expectations. Requirements for the continual improvement of the Quality Management System will be tackled.

  An in-depth study of the quality manual will be covered, including the salient steps to fulfilling the requirements, and the monitoring processes to ensure its effectiveness.

• ISO 14001 EMS

  This seminar covers ISO 14001 which is the international specification for an Environmental Management System (EMS). The seminar covers requirements for establishing an environmental policy, determining environmental aspects and impacts of products/activities/services, planning environmental objectives and measurable targets, implementation and operation of programs to meet objectives and targets, checking and corrective action, and management review.

  Effective tools for the analysis of environmental aspects of an organization and for the generation of options for improvement will be tackled.

• 2000 Systems Health and Safety

  This seminar tackles workplace safety standards towards preventing injuries, accidents and loss in the workplace in order to preserve the health and safety of workers. It identifies employers., supervisors. and employees. responsibilities, including the legal consequences of breaching standards covered under the Occupational Health and Safety Act.

  Topics on short training for health, safety, quality of working life and strategies for improvement will be tackled.

• Quality and Environmental (Q&E) Systems

  This seminar aims to give awareness on quality and improvement in environmental performance through a process of continuous improvement in all organizational processes. Sectors affected include manufacturing, education, government, service industries, space and science programs, etc. Under this system, everyone in the organization strives to create customer satisfaction beneficial to all members of the organization and society at continually lower real costs.

  Topics include a study of the combined Q&E manual, "Plan, Do, Check, Act", accountability, schedule for activities to be completed, auditing tools to implement corrective actions, continuous improvement, occupational health and safety, etc.

• Internal Quality Audit

  This aims at giving assurance to management that its Quality Systems are effectively achieving the planned objectives.

  The exercise addresses the following audit objectives:

  • determine the conformity or non-conformity of the total quality system elements with specified requirements
  • determine the effectiveness of the implemented quality system in meeting specified quality objectives
  • provide auditee with an opportunity to improve the quality system
  • meet regulatory requirements
  
  
• Occupational Health and Safety Assessment Specifications (OHSAS)

  This seminar focuses on the promotion and maintenance of the physical, mental and social well-being of workers in all occupations. Topics include prevention and protection among workers from physical and psychological risks caused by working conditions, placement and maintenance of workers in an occupational environment, adaptation of work to the worker and of each worker to the job, prevention of property damage and minimization of impact of accidents. Secondary effects on the workplace environment will also be tackled covering co-workers, family members, employers, customers, suppliers, nearby communities, etc.

  Other topics include modern occupational safety and health legislations, hazards and risks concepts and issues, overview of OH&S management system and OHSAS 18001:2007, procedure for hazard identification, risk assessment and determining controls.

• 5S+1

  The seminar imparts the principle of 5S which is a reference to a list of five Japanese words that, when translated into English, start with the letter S that is often characterized as "standardized cleanup". 5S is a philosophy and a way of organizing and managing the workspace and work flow with the intent to improve efficiency by eliminating wastes, improving flow and simplifying processes. Simply put, 5S is a method for organizing a workplace and keeping it organized.

  The 5s + 1 are Seiri: Sorting; Seiton: Simplifying; Seis.: Sweeping, Systematic Cleaning or Shining; Seiketsu: Standardizing; Shitsuke: Self-discipline and Shikari: Sustaining.

  Other topics include additional practices added to 5S, under such headings as 5S Plus, 6S, 5S+2S, 7S, etc., to cover additional S for Safety (7th) or Security (8th), etc.

• Office Management

  This seminar deals with the concept of maintaining office efficiency founded on good housekeeping and continuous improvement activities.

  Topics include 5S, identification and elimination of administrative losses or wastes, review of processes and kaizen generation.

• Kaizen / Easy Kaizen

  This seminar aims at imparting the principles of Kaizen, Japanese for "incremental continuous improvement" which, when done correctly, humanizes the workplace, eliminates overly hard work (both mental and physical), teaches people how to spot and eliminate wastes.

  Easy Kaizen focuses on simple, common-sense, ingenious, creative and low-cost improvements.

  Topics include methods of W. Edwards Deming, standardization, etc.

• QC Story

  The seminar focuses on worker’s participation in identifying and diagnosing problems to come up with improvements.

  QC Story approach requires problem analysis using PS tools and techniques since generally, multiple causes are identified and addressed.

  Topics include the 8-step approach, PDCA cycle (Plan-Do-Check-Act: Shewhart Cycle) the SDSA cycle (Standardize, Do, Study, Act), steps in telling QC story, etc.

• Calibration of QC Story Judges

  The seminar aims to establish a common understanding of the dimensions for judging QC and team projects, and to enhance the skills of present and future judges in QC and team project competitions.

  Topics include review of the 8-step approach: 1) problem identification and selection, 2) understanding current conditions, 3) identification and analysis of the root causes, 4) development and selection of alternative solutions, 5) implementation, 6) confirmation of effectiveness, 7) standardization and 8) self-evaluation and planning.

• QC / Team Facilitators’ Training

  The seminar aims to develop effective facilitators. The role of facilitator is a key to successful Quality Circle or Team activities. Coordination and facilitating skills are .must. factors in ensuring active involvement of teams.

• Problem Solving Tools/Techniques

  The seminar aims to enable the participants to appreciate the uses and importance of different problem solving tools and techniques, to know and apply the procedure and to determine the appropriateness in their application.

  Topics include process flow chart, check sheet, Pareto chart, stratification, cause and effect diagram, histogram, scatter diagram, cost-benefit analysis, etc. brainstorming; root cause analysis and other applicable tools.

• Basic Presentation Skills

  This is a two-day seminar-workshop that focuses specifically on oral communication skills development.

  Topics include the basics of verbal and non-verbal communication, techniques in effective speech and presentation delivery and building .connection. with the audience.

• HR Concepts and Trends

  This seminar tackles the concepts of human resources management, to maximize the return on investment from the organization's human capital, to minimize financial risk and to maintain organizational health effectiveness (OHE)

  Topics cover HR performance management, employee relations, resource planning and business trends, e.g., demographics, diversity, skills and qualifications, etc.

• Human Resource Development and Organization

  This seminar deals with the strategic and coherent approach to the management of an organization's most valued assets - the people who individually and collectively contribute to the achievement of the objectives of the organization.

  Topics include HRM Techniques which are expressive of the goals and operating practices of the organization leading to risk reduction, and which ensure a fit between the management of an organization's employees, overall strategic direction of the company, organizational structure, development and change, organizational effectiveness, etc.

• HR Culture and Behavior

  This seminar aims at presenting concepts of "micro" HR behavior -- which refers to individual and group dynamics in an HR setting -- and "macro" HR theory which studies whole human resources, how they adapt, and the strategies and structures that guide them. It also intends to impart the values and standards of behavior that specifically reflect the objectives of the organization.

  Topics include ethics in controlling workers' behavior and HR role in organizational development and success, classification and dimensions of HR culture, guidelines for cultural change, internal culture within the workforce, behavioral quirks and interactions in order to create/develop a pleasant quality of work life (QWL).

• HR Strategic Planning, Systems Development and Implementation

  This seminar tackles the formulation of HR strategies and establishing policies, practices and procedures to implement in anticipating the organization’s future plans.

  Topics include human resource strategy/framework, trends and scenario planning, conceptual approaches to managing change and conflict management/resolution.

• Leadership

  The seminar aims at developing leadership competencies and skills among the participants to accomplish a designated mission.

  Topics include the psychology and quality of leadership; strategies or tactics; leadership structures/styles, cycles, skills and development; competence; succession planning.

• Frontline Service

  This seminar aims at developing the skills of workers engaged in frontline services tasked to conduct priority settings on service requirements; collaborate in project development; facilitate review of product/service acceptability, test product/service functionality, etc.

• Motivation

  The seminar focuses at energizing, directing, reinforcing and sustaining positive human behavior and development.

  Topics include: Secrets to wealth creation, Laws of Power, Art of Happiness at Work, Simple Steps to Success in Life and in Work, Art of Public Speaking, How to Win Friends and Influence People, Eliminating Stress, vis-a-vis Stress Management, Ways to Motivate Oneself, Overcoming Shyness, Talking with Confidence for the Painfully Shy, The Magic of Thinking Big, The Art of Negotiation and Emotional Intelligence.

• Team Building

  The seminar focuses on the selection and motivation of result-oriented teams. The assessment in the theory and practice of organizational development is done as a group, i.e., when a team in an organizational development context embarks upon a process of self-assessment in order to gauge its own effectiveness and thereby improve performance, it can be argued that it is engaging in team building.

  Topics include process of team building, viz., clarifying the goal, and building ownership across the team, identifying the inhibitors to teamwork and removing or overcoming them, or mitigating their negative effects on the team, assessing itself, seeking feedbacks to find out its current strengths and weaknesses as a team and to identify any gap between the desired state and the actual state to be able to design a gap-closure strategy, etc.

• Employee Satisfaction (ES) Index

  This seminar focuses on determining employee satisfaction which is equated to the level of employee motivation. Relationship between expectations and rewards is studied.

  Topics include conditions affecting employee satisfaction, relationship of ES, productivity and QMS, parameters and approach of measurements.

• Quality Assurance

  The seminar focuses on Quality Assurance (QA) which is a process of providing evidence needed to establish quality in work. This ensures that activities requiring good quality are being performed effectively. It covers all activities such as design, development, production, installation, servicing, documentation, regulation of the quality of raw materials, assemblies, products and components, services related to production, management, inspection processes, etc.

  Topics include PDCA (Plan-Do-Check-Act: Shewhart Cycle) approach, failure testing, statistical control, total quality control, reliability, maintainability, safety, marketing, conformance to specifications, inspections and tests, feedbacks, documentation, product change notification, awareness, etc.

• Value Engineering

  This seminar imparts the concept of Value Engineering (VE) which is a systematic method to improve the "value" of goods and services by using an examination of function. VE is sometimes referred to as value management, value methodology (VM), value analysis (VA) or functional analysis. The heart of the matter is in increasing value by either improving the function or reducing the cost, while preserving the basic functions.

  Topics include rational logic (a unique "how" - "why" questioning technique); analysis of function to identify relationships that increase value; two words abridgement (active verb + measurable noun); multi-stage job plan, etc.

As MSU-IIT and MAQ continue to collaborate in the promotion for quality and productivity, they will look forward to seeing the day when their efforts will truly redound not only to member institutions, the faculty, staff and students of MSU-IIT in particular, but also to the community in general.

The above services, when availed of, will lend support to MSU-IIT’s quest for excellence!